Refund Policy

1. Introduction

At Bantoo Accounting Innovations, we are committed to delivering a high-quality apps. We understand that there may be situations where a refund is necessary, and this Refund Policy outlines the terms and conditions under which refunds are available.

This policy applies to all users of IDEAS and our other apps, which may be a one-time purchase product or a recurring subscription payment. By using our app or any of our other apps, you agree to the terms outlined here. If you do not agree, please refrain from using our services.

2. Eligibility for Refunds

We offer refunds under the following conditions:

• Technical Issues: If you are unable to access our app due to a technical problem on our end (e.g., a broken link or delivery failure), and we cannot resolve it within a reasonable time.
• Accidental Purchases: If you unintentionally purchase our app and notify us within 48 hours of the transaction.
• Unsatisfactory Service: If you are dissatisfied with our app template's features or functionality, you may request a refund within 14 days of your purchase.

Non-Refundable Situations:

• Purchases older than 14 days, unless related to unresolved technical issues.
• Requests due to changes in personal circumstances or failure to use the template.
• Issues related to Notion’s platform, as IDEAS is a template used within Notion, and its functionality depends on Notion’s service.

3. Refund Process

To request a refund, please follow these steps:

1. Submit a Request: Reach out to us via email at adamdaw8djee at gmail.com.
2. Provide Details: Include your purchase receipt, email used for the purchase, and a brief explanation of your refund request.
3. Review Period: We will evaluate your request within 5 business days and inform you of the decision.
4. Processing: If approved, the refund will be issued to your original payment method within 10 business days.

Note: Refund requests must be submitted within the time frames outlined in Section 2.

4. Exceptions to Refunds

Refunds will not be issued in the following cases:

• User Error: Errors made by the user, such as providing an incorrect email for template delivery or failure to follow setup instructions.
• Third-Party Fees: Fees charged by payment processors (e.g., Take.app, Network, Lenco) are non-refundable.
• Promotional Purchases: Items bought during promotions or with discounts may not be refundable, depending on the promotion's terms.
• Policy Abuse: Attempts to misuse this policy may lead to denial of future refunds.

5. Subscription Cancellations

IDEAS is a one-time purchase product and does not involve subscriptions. Therefore, this section does not apply. If we introduce subscription-based services in the future, this policy will be updated accordingly.

6. Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted on our website. Continued use of our app after updates signifies your acceptance of the revised policy.

7. Contact Us

For questions or assistance with refunds, please reach out to us:

• Email: adamdaw8djee at gmail.com
• Phone: +260760078191 (as provided in the WhatsApp widget on our app website)